Refund & Cancellation Policy

1. Commitment to Transparent Billing

At Be Right Back Systems (Pty) Ltd, we stand behind the reliability, compliance accuracy, and operational utility of our software. We operate with zero hidden charges, zero penalty lock-ins, and fair cancellation mechanisms designed in compliance with the Consumer Protection Act (CPA Act 68 of 2008) and Paystack merchant regulations.

2. The 7-Day Risk-Free Trial Period

Because organizations can test the platform entirely free of charge for 7 days before incurring any payment obligation, paid subscriptions initiate only when an authorized administrator deliberately selects a subscription tier and approves the first charge.

3. Circumstances Eligible for a Full Refund

You are entitled to an immediate 100% refund of your most recent monthly charge under any of the following circumstances:

• Technical Non-Delivery or Inaccessibility: If a persistent server outage prevents your workforce from accessing leave workflows for more than 48 consecutive hours during your billing cycle.
• Duplicate Transaction Billing: If a network retry or payment gateway glitch results in a double charge for the same monthly subscription cycle.
• Billing Error Following Cancellation: If your workspace was cancelled prior to the renewal date but was inadvertently charged due to a payment webhook synchronization lag.
• 14-Day Initial Subscription Guarantee: If an organization upgrades to a paid plan and discovers within the first 14 calendar days that the software does not support their contractual workforce requirements, upon written request to our billing desk.

4. Non-Refundable Scenarios

Refunds are not granted in cases of:

• Charges for previous billing cycles that have already concluded without any reported dispute.
• Suspensions or terminations resulting from documented violations of our Terms of Service (e.g. uploading malicious exploits or fraudulent payroll falsification).
• Mid-cycle pro-rata refunds where an organization simply reduces their staff headcount mid-month (headcount tier changes take effect at the subsequent billing rollover).

5. Processing Timelines & Methods

Approved refunds are processed directly back to the original payment instrument via our Paystack gateway.

• Approval Timeframe: Refund requests are reviewed and decided by our billing team within 1 to 2 business days of receipt.
• Funds Reversal Window: Once issued, the funds typically reflect in your corporate bank account or card balance within 5 to 10 business days, depending on your banking institution's clearing speed.

6. How to Submit a Refund or Billing Inquiry

To request a refund, submit an email to our dedicated billing desk including your workspace domain and transaction reference: